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Terms & Conditions / Returns Policy

If you are not satisfied with your purchase, then you can return your item within 14 days of receiving your order by following the returns process below:
Please contact us at hello@theluxecwtch.com quoting your order number for instruction on how to return your item.
The item you wish to return must be unused and in the same condition that you received it in. It must also be in the original box provided with proof of purchase and all labels attached. Items that appear worn or used will not be refunded and returned to the customer.
Our policy lasts 14 days. The purchased item you wish to return must be received by us within 14 days of receiving your order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A full refund of the item/s (excluding any delivery charges) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days. Postage will only be refunded if the item is found to be faulty, otherwise the cost of returning the goods will be at your own expense. This does not affect your statutory rights.
Late or missing refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theluxecwtch.com
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
When returning an item, it is recommended that you use a recorded service as I am not responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach me. Return postage costs will not be refunded unless the item is found to be faulty.
BESPOKE (CUSTOM MADE) ITEMS ARE NOT ENTITLED TO RECEIVE REFUND AS THESE ARTICLES ARE DESIGNED TO A SPECIFIC SIZE, STYLE AND COLOUR AND CAN NOT BE RE-SOLD. PLEASE KEEP THIS IN MIND WHEN MAKING YOUR PURCHASE.

Product Information

Merino wool can be dry cleaned but we recommended that you spot clean our products, if necessary, using a clean white cloth, soaked in warm water and squeezed. Gently dab the stain, but do not rub as this may cause damage to the ­fibres. All blankets and products are recommended for light to moderate use. Over time, as the fabric ages, pilling will occur and although we do our best to prepare the wool prior and after knitting, some pilling is inevitable due to the delicate ­fibres of unspun Merino wool. Pilling is caused by friction of the ­fibres rubbing together and when this occurs, we need to care for the blanket. To do this we need to love our blanket, gently pet the blanket as you would your cat to iron out the majority of the pilling. Any additional small pieces that are left can either be gently pulled with your ­fingers or carefully removed with scissors. Be careful when using scissors as this can cause blunted ends on the blanket, and we do not want that!!!

We recommend petting your blanket frequently is the best way to reduce pilling. The good news is the more you take care of your blanket and the more you love and pet your blanket the less the pilling will become.

ENJOY!

Shipping Info

Please allow 7-10 days for your item to be made. Enquiries for faster delivery can be made via our email to: hello@theluxecwtch.com, however this may not be guaranteed if demand is high, or it is a busy time of the year. Postage and Packaging costs vary depending on what product is purchased, a quotation for posting will be given at the time of the order and will be in addition to the product cost. All items will be posted by recorded delivery and will require a signature as proof of receipt.