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Privacy

The Luxe Cwtch takes the privacy of its users seriously. We are committed to safeguarding the privacy of our users while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of The Luxe Cwtch. If you have any requests concerning your personal information or any queries with regard to these practices please Contact Us.
Information collected

Personal information is collected by The Luxe Cwtch. We collect personal information from you through the use of enquiry and registration forms and every time you e-mail us your details. We also collect information automatically about your visit to our site. The information obtained in this way, which includes demographic data and browsing patterns, is only used in aggregate form.

Use and disclosure of personal information

We process personal information collected via the The Luxe Cwtch’s Site for the purposes of:

  1. providing a personalised service
  2. conducting market research surveys
  3. running competitions
  4. providing you with information about products and services we offer.

If you do not wish to receive information about our products or services, please tick/untick the appropriate box on any form you submit. In addition you may at anytime use our Contact Form to request removal from our databases. We may also disclose your information to business partners and third party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order.

WE WILL NEVER PASS YOUR DATA ON TO A THIRD PARTY FOR THE USE OR MARKETING OR LEAD GENERATION.

We also use information in aggregate form (so that no individual user is identified):

  • to build up marketing profiles
  • to audit usage of the site.

Use of cookies

A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. The Luxe Cwtch’s website only uses cookies on some of its interactive pages (such as contact forms, online technical support, surveys and online polls), when it is necessary to maintain a unique ID on your browser whilst you use those pages. Any cookies that remain on your computer do not contain any record of the information you may enter, nor any other personal information, and are only used so that interactive sessions function correctly. The Luxe Cwtch does not use persistent cookies (except using the cookie directive form).

Links to other sites

The Luxe Cwtch’s website contains links to other sites. Please be aware that The Luxe Cwtch is not responsible for the privacy practices or Content of such other sites. This Privacy Policy applies solely to information collected by this website.

Internet-based transfers

Given that the Internet is a global environment, using the Internet to collect and process personal data necessarily involves the transmission of data on an international basis. Therefore, by browsing the The Luxe Cwtch’s Site and communicating electronically with us you acknowledge and agree to our processing of personal data in this way.

Product Information

Merino wool can be dry cleaned but we recommended that you spot clean our products, if necessary, using a clean white cloth, soaked in warm water and squeezed. Gently dab the stain, but do not rub as this may cause damage to the ­fibres. All blankets and products are recommended for light to moderate use. Over time, as the fabric ages, pilling will occur and although we do our best to prepare the wool prior and after knitting, some pilling is inevitable due to the delicate ­fibres of unspun Merino wool. Pilling is caused by friction of the ­fibres rubbing together and when this occurs, we need to care for the blanket. To do this we need to love our blanket, gently pet the blanket as you would your cat to iron out the majority of the pilling. Any additional small pieces that are left can either be gently pulled with your ­fingers or carefully removed with scissors. Be careful when using scissors as this can cause blunted ends on the blanket, and we do not want that!!!

We recommend petting your blanket frequently is the best way to reduce pilling. The good news is the more you take care of your blanket and the more you love and pet your blanket the less the pilling will become.

ENJOY!

Shipping Info

Please allow 7-10 days for your item to be made. Enquiries for faster delivery can be made via our email to: hello@theluxecwtch.com, however this may not be guaranteed if demand is high, or it is a busy time of the year. Postage and Packaging costs vary depending on what product is purchased, a quotation for posting will be given at the time of the order and will be in addition to the product cost. All items will be posted by recorded delivery and will require a signature as proof of receipt.